Return Policy

Companion merchandise referenced on this site ships from the coordination desk of Phunlaxxaekhit. The guidelines below apply to qualifying goods sold directly through approved correspondence.

Eligibility window

Unused items in original packaging may be returned within fourteen calendar days of delivery when accompanied by proof of purchase.

Condition requirements

Textiles must remain unwashed with labels attached. Drinkware must be unused and free from scratches that impede inspection.

Process

Email the coordination desk with order references before posting goods. Returned parcels should include protective padding because terrain-themed finishes may scuff if loosely packed.

Refunds

Once items pass inspection, refunds post to the original payment channel within ten business days when banking rails cooperate.

Exceptions

Items damaged after delivery or altered by third-party embroidery services fall outside this policy.

Help

Questions may be directed through contact.html.